9-1-1 Emergency Planning

What you need to know to get help fast!!

Information courtesy of: Chester County Department of Emergency Services

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Where is your emergency?

When you dial 9-1-1, the person answering the phone will say "9-1-1, WHERE is your emergency?"

Tell them the exact location of the emergency including the following;

What is your emergency?

You need to tell them what is happening.

What do you need?

Medical Emergency

Is the person:

  • Breathing?
  • Bleeding?
  • Injured?
  • Unconscious?
  • Complaining of pain?
  • Does the person have a history of medical problems?

Fire Emergency

  • Are you in immediate danger?
  • Is everyone out?
  • What is burning?
  • What part of building is on fire?
  • Exactly where is the physical location of the fire (front, side, rear, etc.)?

Police Emergency

  • Is anyone Hurt?
  • Is anyone in immediate danger?
  • How Many people are involved?
  • Can you describe the vehicle invloved?
  • What is the vehicle's direction of travel?


  • How long ago did the emergency occur?
  • Is the emergency in progress?


  • Name and address of the person making the call?
  • Phone number from which the call is being made?
  • Home phone number of the caller?

Why is this information important?

This information is necessary so the right emergency response personnel and equipment can be dispatched quickly, with adequate information and directions.

It is important to remain calm and answer all of the call taker's questions. Don't hang up until you are told to do so.

Emergency Responders can't help you if they can't find you!

Make certain the house number can be seen clearly by responding vehicles. {Link to Reflective House Marker}   Keep an index card taped next to each phone with the correct address, including the municipality and closest intersection, so ANY caller can give accurate information.

If you call 9-1-1 By mistake DON'T HANG UP!

When someone answers the phone tell them you made a mistake.

All 9-1-1 hang up calls are considered emergencies and will result in the dispatch of a police officer.

For more information contact:

Chester County

Department of Emergency Services

601 Westtown Road, Suite 12

West Chester, PA 19360


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